Desktop Support Technician Career Major - Overview

Desktop Support Technician

application support technician
Campus
Information Technology Center
(Springlake Campus)
Career Major Length
870 hours
Who Can Enroll
Juniors, Seniors, and Adults
Schedule
M-F 7:40-10:30A &/or 11:25A-2:15P
Fees
In-State Tuition:
$2,175.00
Out-of-State Tuition:
$5,655.00
Book Costs:
$770.00
Supplies Costs:
$112.50
Average Oklahoma Salary
$10/hr plus gratuity

Learn to service, troubleshoot, and repair personal computers; install and configure operating systems and application software; and support customer needs. Students also learn to install, configure and support an organization’s local area network (LAN), as well as to analyze situations and data requirements and to assist and manage moves and installation of existing and new equipment. Desktop support technicians utilize one-on-one consultancy to assist end users by diagnosing and resolving unique problems.

Career Major Length
870.00Total Hours
Course Title
Hours
Fundamentals of Technology
120.00
Computer Repair and Troubleshooting I
180.00
Computer Repair and Troubleshooting II
180.00
Operating System/Command Line
120.00
Installing and Maintaining Desktop Applications
120.00
Information Support and Services Capstone
150.00

Helpful Attributes and Abilities

  • Reading and math skills at the 10th grade level or above
  • Good eyesight, including eye-hand coordination and color perception
  • Good manual dexterity
  • Good orginizational and critical thinking skills
  • Good abstract reasoning skills
  • Detail oriented
  • Commitment to a continual learning process

Certifications Available

  • CompTIA Network+
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified IT Prosfessionals (MCITP)